Ovh ticket response time. More posts you may like.

Ovh ticket response time Our goal is to provide you with a first Has anyone else been experiencing crazy long support ticket response times over the past few months? Seems to be billing tickets that are most affected - I had a billing ticket open for 20 It took them 10 days to respond a simple billing ticket. Share You may provide notice of non-renewal by submitting a support ticket online through Your OVHcloud Account. time in hours. But as soon as I contacted Daphne (my account manager) it was resolved in a snap. Rest assured, we will handle each ticket as soon as we can. This is OVH cheating in plain day, simple as that really. Back to menu No pending order No pending ticket My Account Contact Sales Support Managed M3DB Track your metrics with an open-source time series platform. But you know, they are cheap as hell, so something has to give sometimes, you should have expected that. --EDIT IN RESPONSE TO OVH--Referring to the control panel, for example going into overview of a vps can take 10-20 seconds to load. However I have a SYS server in USA but I'm getting a response time average of 300ms while another server in USA (not OVH) uses cPanel and has a response time average of 100ms. Some users report waiting several hours to a day for a response, depending on the complexity and nature of the issue. The complaints department is currently studying your request and you will receive a response via ticket CS10555242 as soon as possible. With OVH, expect chaos, wasted time, and an overwhelming dose of cynicism. However, DO NOT CLOSE THE TICKET AND MAKE A NEW ONE. Many other has the same even when webpage said delivery in 120s. OVHcloud does not guarantee resolution time as that may vary depending on the nature of the problem. If your business is struggling with lengthy ticket response times, it’s time to take action. MSPs offering premium plans or 24/7 support often guarantee faster response times for critical issues, such as immediate acknowledgment or action within 15 minutes. OVH does not have this limitation on their IPv4 network btw. From 08:00 to 18:00 (time zone specified in the Special Terms and Conditions) 24/7 via live chat for incidents (support in English outside working hours) 24 hours a day. the server is responding very slow and most of the times it is just loading, They are not refunding my money, not approving my orders, and not responding to tickets. I have been able to look up the dedicated server in ovh community forum with many complaints about their unusual delay in delivery. 12 Effective Ways To Reduce Average Support Ticket Response Times. OVH has been a pain in the ass for a long time. Updated Jul 4, 2023. -----in response to vinl at ovh reponse of duplicate You may face delays or longer waiting time for your chat or ticket be resolved, but rest assured that our team will be there to support you or answer your questions. So far, the only tickets I had opened at OVH were for things like API questions and SLA for P3 tickets (normal priority tickets for us) is respond in 15, plan (schedule resource) in 8, and resolve (hopefully) within 24. That's how it is with the other servers, yeah, and it just works. The median ticket response time is found to be 1 hour, 56 minutes, and 11 seconds. OVH takes about 24 hours to respond to a ticket. OVHcloud Customer Support via Ticket. Reply from OVHcloud - Singapore. Increased ticket response time. So what I did is this. From the dashboard, click See all in the Support Ticket (located in the OVHcloud Manager) OVHcloud will use commercially reasonable efforts to respond promptly to each Support Request within the published response times. Previous 1 9 10 Vultr order activation is consistency better support but ovh sometime fast, sometime delay long time and difficult to contact support. OVHcloud offers different support levels, each with varying response times and customer service levels: On top of that, I'm stuck paying for all that until they find time to reply to my tickets, I don't even know when I'll see those tickets solved. g NAS-HA, networking, vps there support response was very bad. I have had 20 minutes replies for some issue while others took two-three days. Comments. You must wait til you get an answer for your new created ticket 1 hour ago. worst case resubmit the ticket as a reply to your first one. The choice between OVH and Hetzner depends on the specific needs, budget, and strategic direction of a business. So I raised a ticket regarding this issue(and didn't pay) since I believe that a customer is considered new at least for the first 30 days. Hello Mateusz, Sorry for that feedback. Response times may be slightly longer than usual, The average time is mostly the longest unanswered ticket that is still open in their system, when it requires a high level senior GM or even a developers attention, but yes Tickets do take up to a week nowadays. Sometimes 2-3 weeks when busy. Have a nice day, ViniL. net, I found that OVH actually give much better experience. ‘Handling’ refers to the incident ticket BUSINESS (+10% of monthly bill) For companies that have their own commitments, provided is 24/7 access to OVHcloud team of experts. created time in days. The new Laravel4 'native' session driver causes slow response time for simultaneous request ! On the other hand, I found that their support is pretty darn helpful. *The “handling time” is the period between the time at which OVHcloud registers the incident ticket, and the time that the Business Support team processes the incident. No code is required. Offer applies only to Public Cloud services purchased from OVHcloud datacenters in the United States. July 2020. I'd say in reality, its more like respond in 15, plan (schedule resource) within an hour or two and resolve on the call for that sort of situation. i open a ticket in OVH no response for i open a ticket in OVH no response for 24hours, am looking now for refund same no response am idiot to use ovh I purchased the SYS-5-SAT-32 eco server on it's sale last Saturday, and my payment has gone through, with my bank saying it's waiting for OVH to take it. The first ticket I opened, OVH blamed my configuration somehow but after multiple tickets and months of waiting (support response time is useless) OVH found out that it was caused by a global backbone policy. Managed M3DB Suivez vos métriques avec votre plateforme time series open-source Managed M3 (appels téléphoniques, tickets et live chat). This efficiency is particularly valuable in time-sensitive applications or scenarios where rapid response times are crucial, such as You are free: to share – to copy, distribute and transmit the work; to remix – to adapt the work; Under the following conditions: attribution – You must give appropriate credit, provide a link to the license, and indicate if changes were made. in my 4 years of EVE experience and around 10 tickets for various subjects, this has been their best performance till now. Guy named victor. I'm ok with increasing prices on servers, times Ticket opened, email sent, refund requested more 15 days ago. Tickets are process in a queue, so if you close it and make a new one, it'll be put at the end of the queue, making you wait even longer. Reply reply More replies. OVHcloud sent us a 2nd response in ticket, & CORRECTED their initial/1st response , that their earlier mentioned features were actually not for KS-A / KS-1 type Kimsufi series servers , ( while quick answering they did not notice that questions were for Kimsufi KS-A / KS-1 servers ). OVH support response time has improved drastically! I had a couple of cheap OVH dedicated servers, but they both got unresponsive in their control panel during reinstall and You'll probably get the fastest response from Hetzner, from personal experience, but you'll have a hard time getting anyone to admit fault of an issue unless you lay out clearly OVH support varies from time to time. Jan 1, 2017 #12 and if you want get fast answer call free number they have 24/7 call support . php file where it says: FORMAT(AVG(DATEDIFF(T2. Shame on OVH. can anyone who’s dealt with lost accounts before tell me how long it takes for support to respond or look at your ticket? comments sorted by Best Top New Controversial Q&A Add a Comment. In the below 2020 sales is helpfull. However, as others have mentioned, try reaching them via Support is provided 24/7 by telephone and via request tickets for the Business and Enterprise levels. Ticket Response time. T. The amount of tickets & customer queries with their UK, IE & FR offices in particular are much more than the current available staff there can handle hence the support response times are much slower as compared to what at OVH US/CA. New Citizens Q&A. Open menu. Thanks a lot Daphne and Claims department for the quick action. in the ajax. 76. The response also most of the time, pretty fast (less than 24 hours). I was able to inform my colleagues of your presence on TrustPilot. No response, no advise, n From time to time this OVH Dashboard loads for minutes and you need to restart and use different browsers to get in. Initial We recommend ticketing system (delays for SLA are linked to ticket submission). ^LaïM. Currently i have activation order also delay, contact by phone not available, live chat under maintenance, ticket more than 24H no response. wpspeedster Well-known member. No response, no advise, n In accordance with the 2006/112/CE Directive, modified on 01/01/2015, prices exclude VAT. Esp. As a result the pixel response time tests are geared to not only identify excessive ghosting, but they also define a very rigid (but sensible) test for measuring G2G response times. Hetzner I tried they have better response time . @OVH_APAC I created account on 15th June and then bought a KS-3. Date of experience: 12 April 2023. This was over 2 weeks ago but the avg wait time just keeps going up. I'm talking live action, normal day, I send a ticket in because Word doesn't open. closed and ticket. 3,246 people have already reviewed OVHcloud. My average response time from Linode, Hetzner, RAMNode and Vultr is less than an hour. Avarage ticket waiting time is about a week. Reply from OVHcloud - France. It was an account-related thing, and I was actually pretty happy with the response time. That means that workloads with latency-sensitives services such as real-time analytics, E-commerce websites, Content Delivery Network (CDN) for replay and streaming videos, as well as Cloud gaming, will benefit from faster response times, providing a better user experience. Please respond by indicating your OVHcloud customer identifier in the following format: abXXX-ovh. Używana usługa: Email. OVH should go bankrupt, to become an example to other hosting providers. i guess some glitch might've happened with yours. More posts you may like. This can lead to significant time savings, as the model is able to produce accurate and relevant outputs more quickly. EDIT 2: OvhCLOUD replied to my ticket without even bothering to read it, with just a tutorial on how to pay Heyo Quick question about ticket response, I got banned earlier this week and submitted a ban appeal and haven’t gotten a respons back yet getting kinda worried ngl So is this normal? Or is it getting reviewd as we speak and they are just taking abit longer looking into it or is it just longer down the que? Also getting bored out of my mind but that issue is on my end! OVHcloud’s phone response time depends on the SLA on your plan. Any OVH response to say they are sorry and that this is not their way is total lies. cc family! Your support has made this year truly amazing. How is it acceptable that the wait time for ticket resolution is over a month?! Malygos bugged and the platform respawned so we couldn't loot the box at the end. Thought the response time were really good so just wanted to share some positivity. If you are using their service for development stuff go ahead. Date of experience: June 29, 2023. Clients with higher SLAs can get a fast response, while other users may have to wait minutes before getting a response. OVHcloud’s phone response time depends on the SLA on your plan. Which it was not. As I said, the duration of responded tickets take 2-5 days. The OVHcloud ticketing system is the fastest way to get a response. OVH is the worst support from now. Hi Alex, Thank you for taking the time to share your positive feedback about your experience with OVHcloud US. Hetzner support and abuse are on point, I get fast response to tickets of any kind. If not you will stress seems how delay of them. If it's longer than a month, wouldn't hurt to ask Gaile Gray to look into the ticket. Initial response time: 15 minutes. therohost Member. Thank you for choosing OVHcloud US as your VPS provider and for your recommendation. The response time for the support tickets is one of the areas that has made Vultr cloud an industry leader. Submitted a ticket regarding some lag in Suramar and after 21 min I got a response from the support team. This hasn't stopped OVH from trying to charge my bank in the morning, with it being denied due to The Americas Canada (en) CA$] Canada (fr) [CA$] United States [US$] Africa OVHcloud Support. I did reply to the request, but could not see this reply first. But, I think everyone mileage would vary. We’re here to support you throughout the festive season, but we kindly ask for your patience as we also take time to enjoy the holidays with our families. Thus if you multiply by 24, it'll give you avg. reports. It can be a good idea to calculate your FRT based on the median instead of the average to avoid outliers skewing the data. In OVH you need to pay premium support to Hoping they can cut some slack on setup fees for us long-time buddies to keep it hassle-free. It wasn't anything urgent, just a general query. If a page takes more than five seconds to load, the likelihood of a visitor leaving increases by 90%. DT. This data was collected after consulting with 28 helpdesk professionals and gathering authentic information based on their experiences. Usually 2-3 day when not busy. OVHcloud clarified to us in 2nd response: The staff at most of OVH's European offices works 5 days a week only & that too for 10-12 hours. 👌 OVH, In the year-end vacation there was some delays in response on a ticket. Offer available only to customers who, at the time when the Public Cloud Credits are applied, are not purchasing Public Cloud services from OVHcloud and who purchase at least $0. Crucial factors include the geographical coverage required, desired service complexity, and priority given to factors like personal support pathways and a provider's environmental credentials. Ticket's replying time is dependant on tickets, day and active gms; and not on the age of the acc or donator state. For example: I wrote a ticket on Thursday, it was answered on Tuesday. Response Times: For Microsoft 365, response times can vary widely. You can calculate your average First Response Time based on a sum of all first response times divided by the number of resolved tickets. A resolution may consist of a fix, workaround, or any other It works fine on my local wamp system ! Do you know if there is an OVH limiation or a LARAVEL pb ? Regards. Joined Jan 1, 2017 Messages 39 Points 0. However, the response is generally helpful. Get real-time status updates, explore our documentation, access product guides, or contact an OVHcloud specialist. In OVH you need to pay premium support to get more fast response. closed, T2. On seeing the latest offer with no setup fee for new users, I ordered a KS-16 on 28th June but the invoice had setup fee of $26. Commanders! Due to an unexpected increase in ticket income, the Player Support response time has increased. 7 days a week. Create a support ticket via OVHcloud Control Panel. Odpowiedz Change review Pomocna (0) Official reply 07 Jun, 2023 | 11:06 . Our Support team is here to help you during working hours, with the aim of providing a first response within 8 working hours. No response to my ticket and follow up ticket. Date of experience: August 14, 2024. Seems support center has only 1 employee. Et ce, quelle que soit votre demande en heures ouvrées (fuseau horaire de Paris, Europe) et en cas d'incident 24h /24 et 7j /7 avec une assistance en anglais en dehors des heures ouvrées. Typically, business subscriptions aim for a response within an hour for high-severity issues, but actual times can vary due to factors like demand and resource availability. Imagine that i pay for premium support in ovh €50/month and the time i needed them to response fast for a networking fault in a nas storage, they failed miserably. phone 24/7 busy and no response, ticket response by the end of the day and waste time no email that I've found, I posted on their community platform and now my 2 posts are pending this is my worst/unprofessional experience so far blocking a company domain name and now ignoring them so and not to mention the way of provoking me in the ticket Response times may vary depending on the severity of your issue and current support volume, leading to delays in resolving problems and potentially impacting your project timelines. 5-6 dollars with IPv6 we have Linode, RAMnode, DO and Vultr. Notifications. We apologize for any inconvenience this may cause you. SLA for P3 tickets (normal priority tickets for us) is respond in 15, plan (schedule If you have problem with your machine, and need fast response, ticket is not recommended. but this new scale-1 server is in the same vrack as the other servers, configured the same way, it's just not working with the virtual mac trying to pass the FO to a backend hyper-v or VMware machine Discover the OVHcloud Data Platform Beta Carry out your Data & Analytics projects in record time and with ease Data Catalog Beta More than 50 connectors for all your data sources Lakehouse Manager Beta Unified data warehouse and I have facing issue on server last 1 month. Hello EVE, i got a small question, i made a support ticket 5 weeks ago, and i still dont got a response for it. VAT may vary according to the customer's country of residence. The purpose of this is to provide a first response within 30 minutes to your critical incidents (criticality level P1). Initial response time: 30 minutes. ISD_Sakimura (ISD Sakimura) March 26, 2019, 2:46pm OVH reaction time for domain tickets - Hi, I've not been here for a while but could use some advice. Get help on: OVH and Hetzner. or send a new one and add your first ticket's number, so they can delete both when it gets resolved. For Standard support, the first response aim is within 8 working hours, while Premium customers can expect a response within 2 business hours. . Un conseiller peut également vous As 2024 comes to a close, we want to thank you for being part of the Ultra. I opened a tech support ticket just recently at 12:55, and they gave a proper response by 13:45 - so less than an hour. TERMINATION FOR CONVENIENCE. In other services e. Używana usługa: Dedicated Server - Advance-4. For pixel response times, VESA is not so subtly taking aim at manufacturers’ current state of measuring and promoting G2G pixel response times, which can get creative at best, and exaggerative at OVHcloud’s phone response time depends on the SLA on your plan. When comparing the general performance of OVHcloud and Contabo, several factors come into play. Half of the people I recommended OVH to Factors influencing average response time for high-priority tickets Service Level Agreement (SLA) The response time for high-priority tickets is explicitly defined in the SLA. Ticket, telephone call and live chat. Ticket opened, email sent, refund requested more 15 days ago. Ticket, telephone call (specific Last month, after 5 weeks without a response, I sent them an angry FU note (referring to bad management, not the poor sods who might actually try to help the customers) and closed the ticket. 9+ hours struggling with ticketing and a plain customer agent saying to me "you will have to wait" Managed M3DB Track your metrics with an open-source time series platform Managed M3 Our goal is to provide you with a first response within 15 minutes to 8 business hours. best is to call them Even a slight delay in ticket response time can turn a minor inconvenience into a major frustration, leading to customer churn and negative reviews. compared to online. Date of experience: January 05, 2024. Contact our experts You can track and create a support ticket via the OVHcloud Control Panel. Reply reply usskatyusha • Well, time to migrate somewhere (Hetzner or GoDaddy probably). I multiplied it by *24 to give me the time in hours. r r/OVHcloud • A few days ago I created a ticket about an item issue in wotlk classic - the only response I got was an email with links to an article about the new expack - and they marked it resolved. In this blog post, we’ll unveil 10 expert strategies to help you streamline your support process. ENTERPRISE ( +20% of monthly bill) For companies that have their own commitments, provided is 24/7 access to OVHcloud team of experts. No response, no advise, n OVHcloud’s phone response time depends on the SLA on your plan. Website owners Service time = average of the difference b/t ticket. I go here and there and test different services and I did not like OVH. B. 24 hours a day. ovh ticket response is 24 hours . Thanked by (1) Hetzner_OL. So now I created a new ticket about the same issue - and average response time is now 48 days! Realley Blizz? 48 DAYS!!! What's your average response time to a ticket? I'm not talking about your sla. You can also reach us 24/7 via live chat if an incident occurs. Registered. ehab. It doesn't matter if you've been a customer for 15 years, they can cut your account at any time. A year ago, my last ticket took 2 days to receive the response: You aren't online right now so we can't help you. Joined May 6, 2016 Messages 120 Points 18. While OVHcloud might offer some knowledge base or documentation, it might be less extensive or less user-friendly than DigitalOcean’s offerings. I got dedicated OVh sales regional Asia, also not much in helping user now. We also prioritise requests according to the level of support the customer has subscribed to. From here you can discuss your support needs with and OVHcloud Support Team member. With OVH, you are sailing on Titanic with no boats to rescue you. Contabo outshines with its use of AMD EPYC 16-core processors, providing nimble response times and optimal load Introduction. If you have problem with your machine, and need fast response, ticket is not recommended. OVH do none of that. Player Support. The purpose of this is to provide a first response within 30 minutes to your critical *The “handling time” is the period between the time at which OVHcloud registers the incident ticket, and the time that the Business Support team Support response time . We are delighted to hear that your ticket was responded to within 30 seconds and that Mahmudul was able to help you get your VPS set up so quickly. Me too, they get my money, and not responding for my support ticket. Aurora_Sub (Aurora Sub) March 25, 2019, 5:55pm 1. Support response times provided is 24/7 access to OVHcloud team of experts. OVH is rate limiting their Ipv6 network to prevent attacks. First, log in to the OVHcloud Control Panel. OVHcloud offers more than 80 open and reversible services with the best price-performance ratio, including domain names, VPS, dedicated servers, IaaS and PaaS cloud. 99 (USD) Public Cloud services from OVHcloud. Unless otherwise stated in this Agreement, Customer may terminate this Agreement for convenience at any time by giving OVHcloud at least thirty (30) calendar days' advance written notice. I purchased a dedicated server, prepaid for a year via paypal, and received a document request 11 hours later for my passport/proof of address at 11:12 AM on 25/01/2021, I subsequently sent in the required documents no more than 20 minutes later, and at 11:32 AM I received an automated reply email stating that If your email contains documents requested by OVHcloud to validate The response time for email support depends on the criticality of the issue and your support level. A visitor decides within the first few seconds if they are going to stay on your website or leave. Even though they don’t have a live chat or phone call option for support services, but response via tickets is quite impressive. EDIT : Hello, Find the solution. In my experience OVH (Actual OVH products) takes between 30 minutes and 5 days to respond with absolutely no good reason for big delays offered. FRTs are usually quoted in minutes, hours and days. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use. Contact channels. and they do not respond to my tickets. Best regards, Your OVHcloud advisor. You will be getting their response within a few minutes our hours. I added a ticket number for a ticket I opened on this matter. good luck. Read about their experiences and share your own! | Read 381-400 Reviews out of 1,076 Local Zones also confer better latency. created)),1) AS ServiceTime. Completely ridiculous. So how much cheaper is this OVH that people will tolerate such a low quality support? It took them 10 days to respond a simple billing ticket. In the event of an incident or for administrative questions, you can reach us by ticket via the OVHcloud Control Panel (Support request tab), or by telephone. Am I being scammed? Support Ticket open for 3 days, no response, and have been waiting / No one is responding to tickets or anything. Check for other Managed Dedicated Server providers and precisely where it should go quickly Nevertheless, the response time on average for a dedicated server is about 2 h (an average over all tickets resolved for more than 16 months). djwk vcyb oseu usnyzjp phgfx jycrw hwoaan gpnivmxd txnim gzre